XM Change Name, Email, Phone & Address — Complete How-To (2026)

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exem-register.com Editorial TeamUpdated June 2026 · Based on real trader complaints and live account testing

What to change	Can change online?	Documents needed	Time
Email address	Yes (Members Area)	Identity verification	Instant
Phone number	Yes (Members Area)	SMS verification	Instant
Legal name	No — live chat	New ID document	2–5 days
Residential address	No — live chat	New proof of address	2–5 days
Account password	Yes (Members Area)	None	Instant
Base currency	No — cannot change	N/A	Must open new account

Step by StepHow to Change Each Detail

Change email address

Your Members Area email is also your login. Changing it requires identity verification to prevent unauthorized account takeover.

✅ Steps

1. Login to Members Area (my.xm.com)
2. Click your profile icon top-right → Personal Details
3. Click Edit next to email → enter new email address
4. XM sends a verification link to your OLD email address — click it to confirm
5. A second verification may be sent to the NEW email
6. Change takes effect immediately after both verifications

Change phone number

Phone number is used for 2FA and withdrawal SMS codes. Changes require SMS verification to both old and new numbers.

✅ Steps

1. Members Area → Personal Details → Edit next to phone
2. Enter new phone number with country code
3. Receive SMS verification code on new number → enter it
4. If you no longer have access to the old phone number: contact XM live chat with your ID document and account number for manual verification

Change legal name (requires live chat + new documents)

Name changes cannot be made through Members Area. They require XM compliance approval because the name must match KYC documents. Legitimate reasons: legal name change after marriage, divorce, or government correction.

✅ Steps

1. Contact XM live chat → explain you need a name change
2. Email support@xm.com with subject "Name Change Request — [Account #]"
3. Attach: (a) new government ID showing the new name, (b) legal document proving name change (marriage certificate, court order, or new passport)
4. XM compliance reviews and processes within 2–5 business days
5. After approval, re-upload KYC documents with new name

Change residential address

Address changes require proof that you now reside at the new address. This is a KYC compliance requirement under all regulatory frameworks.

✅ Steps

1. Contact XM live chat → request address update
2. Provide: new proof of address dated within 3 months (bank statement or utility bill at the new address) + your account number
3. XM may also ask for your current government ID to cross-reference
4. Change processed within 1–3 business days
Note: if you moved to a country on XM's restricted list, your account may be affected

Change MT4/MT5 trading password

The trading password (used to login to MT4/MT5) can be changed in Members Area without contacting support.

✅ Steps (2 options)

Option A — Members Area: Account Management → find your account → Change Password → enter new password → confirm
Option B — MT4 desktop: Tools → Options → Server tab → Change → enter old and new password
New password takes effect immediately. Note: this changes ONLY the MT4/MT5 login password, not your Members Area website password.

FAQFrequently Asked Questions

Not via Members Area directly — you must contact XM live chat or email support@xm.com. Bring your new government ID and proof of legal name change (marriage certificate, court order, or new passport). XM compliance reviews within 2–5 business days. Name changes are permitted for legitimate legal name changes only.

Login to Members Area → Profile icon → Personal Details → Edit email. XM sends a verification link to your current email. Click it, then verify the new email. The change is instant. If you no longer have access to your old email, contact XM live chat for manual verification.

No. Once set during account creation, the base currency (USD, EUR, GBP, etc.) cannot be changed. If you need a different base currency, open a new additional account with the desired currency from Members Area → Account Management → Open Additional Account.

Contact XM live chat or email support@xm.com. Provide a new proof of address (bank statement or utility bill dated within 3 months showing your new address) and your account number. Processed within 1–3 business days. If you moved to a restricted country, contact XM first to understand how this affects your account.

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Disclaimer: This page is based on publicly reported trader experiences and editorial research as of June 2026. This page contains affiliate links. Trading CFDs involves significant risk.
Related: XM KYC guide · XM forgot password · XM account blocked · XM verification failed